Global Support Engineer
Company: Asml
Location: San Jose
Posted on: May 9, 2024
|
|
Job Description:
IntroductionThe Customer Support Organization is responsible for
the installation, qualification, upgrade, repair and maintenance of
the ASML systems at customer sites and is responsible for the
necessary transfer of know-how to the customer. Local site Customer
Support branches perform qualification, repair, upgrades, and
maintenance for the customers within the specific region.As a
Global Support Engineer, you will be responsible for 3rd Line
hardware and software support for our HMI product line across the
US and Europe. This team consists of 7 Global Support Engineers who
partner and collaborate together to solve problems and provide
quick solutions for many of our major customers.Role and
responsibilitiesResearch, diagnose, troubleshoot and solve Hardware
and Software issues.Follow standard procedures to escalate
unresolved Hardware and Software issues to designated internal
stakeholders.Prepare accurate and timely reports and ensure proper
recording and closure of all issues.Document tool issues, and
develop the best-known-method(BKM) for troubleshooting cases. Share
experiences to the team and contribute to the BKM system.Support
Research & Development projects to improve system
performance.Equipment installation based on manufacturing
specification.Transfer new product knowledge to Field Service
Engineers (1L and 2L).Supporting on-site introduction of new model
machines and/or new platforms to our local customer service team
and customer engineers.Manage and support new upgrades or
commercial options for new and existing HMI systems. Education and
experienceBachelors degree in a technical fieldMinimum 2 years
relevant work experience.Minimum 2 years experience diagnosing and
troubleshooting eBeam technology or similar capital
equipment.Minimum 1 year experience with stakeholder management and
partnering with cross functional teams.SkillsWorking at the cutting
edge of tech, youll always have new challenges and new problems to
solve and working together is the only way to do that. You wont
work in a silo. Instead, youll be part of a creative, dynamic work
environment where youll collaborate with supportive colleagues.
There is always space for creative and unique points of view. Youll
have the flexibility and trust to choose how best to tackle tasks
and solve problems.To thrive in this job, youll need the following
skills:Can observe and respond to people and situations and
interact with others encountered in the course of work.Can learn
and apply new information or skills.Must be able to read and
interpret data, information, and documents.Strong customer focus
and commitment to customer satisfaction through prioritization,
quality, efficiency and professionalism.Ability to complete
assignments with attention to detail and high degree of
accuracy.Proven ability to perform effectively in a demanding
environment with changing workloads and deadlines.Result
driven-demonstrate ownership and accountability.Identifies
bottlenecks and drives improvements.Demonstrate open, clear,
concise and professional communication.Ability to establish and
maintain cooperative working relationships with manager, co-workers
and customer.Other informationTravel may be required up to 50%
dependent on business need (Veldhoven, Netherlands; Taiwan;
Hillsboro, US).International travel up to 6 weeks may be required
for initial trainings on the equipment.This role requires
communication with global stakeholders and on call
responsibilities.Routinely required to sit; walk; talk; hear; use
hands to keyboard, finger, handle, and feel; stoop, kneel, crouch,
twist, reach, and stretch. Occasionally required to move around the
campus.Occasionally lift and/or move up to 20 pounds.Specific
vision abilities required by this job include close vision, color
vision, peripheral vision, depth perception, and ability to adjust
focusThe current base annual salary range for this role is
currently $100,125-$166,875. Pay scales are determined by role,
level, location and alignment with market data. Individual pay is
determined through interviews and an assessment of several factors
that that are unique to each candidate, including but not limited
to job-related skills, relevant education and experience,
certifications, abilities of the candidate and pay relative to
other team members. Our recruiters can share more information about
our bonus program, benefits and equity during the hiring
process.Diversity and inclusionASML is an Equal Opportunity
Employer that values and respects the importance of a diverse and
inclusive workforce. It is the policy of the company to recruit,
hire, train and promote persons in all job titles without regard to
race, color, religion, sex, age, national origin, veteran status,
disability, sexual orientation, or gender identity. We recognize
that diversity and inclusion is a driving force in the success of
our company.Need to know more about applying for a job at ASML?
Read our frequently asked questions .Request an AccommodationASML
provides reasonable accommodations to applicants for ASML
employment and ASML employees with disabilities. An accommodation
is a change in work rules, facilities, or conditions which enable
an individual with a disability to apply for a job, perform the
essential functions of a job, and/or enjoy equal access to the
benefits and privileges of employment. If you are in need of an
accommodation to complete an application, participate in an
interview, or otherwise participate in the employee pre-selection
process, please send an email to USHRServiceCenter@asml.com to
initiate the companys reasonable accommodation process.by
Jobble
Keywords: Asml, Davis , Global Support Engineer, Engineering , San Jose, California
Click
here to apply!
|