Customer Service Rep 2
Company: Point Blank Enterprises
Location: Modesto
Posted on: April 1, 2026
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Job Description:
Job Duties: Coordinates activities with customers, sales
representatives, administration and production to satisfy our
customers’ requirements including but not limited to entering
orders, supporting distributors, sales reps, and creating /
maintaining call logs. Provides administrative support to the Sales
Department. Answers telephones and responds to orders, general
customer inquiries, and customer complaints. Assists sales
representatives with order status information, expediting orders
and troubleshooting information. Communicates directly with the
customer providing information such as: purchase order status and
ship dates for open orders. Handles customer complaints and
inquiries. Facilitates special and rush order requests from sales
reps and direct customers Completes and verifies all customer
purchase orders. Computer skills; Microsoft Excel (to include
spreadsheets and pivot tables), Word and PowerPoint. Demonstrate
flexibility to assist with special projects Excellent resolution
and conflict skills. Very detailed oriented. Has extensive Product
knowledge with the ability to understand Product Releases Ability
to navigate through the Customer Service folder Perform other
duties as assigned. Qualifications: High school diploma or its
equivalent. Language Proficiency : All candidates must be fluent in
English, with the ability to speak, read, and write at a
professional level. (3) five or more years of experience within the
Customer Service or related field. The ability to operate various
word-processing software, spreadsheets, and database programs.
Regular and predictable attendance is an essential function of this
position. Be available to work overtime with minimal notice.
Excellent customer service relations skills. Ability to set
priorities and manage time effectively. Ability to work
independently. Physical Demands: Sitting for long periods.
Dexterity and coordination to handle files and single pieces of
paper; occasional lifting of items weighing up to twenty-five
pounds such as files, stacks of paper, reference and other
materials. Moving from place to place within the office; minimum
reaching for items above and below desk level. Strength, dexterity,
coordination and vision to use keyboard and video display terminal
for prolonged periods.
Keywords: Point Blank Enterprises, Davis , Customer Service Rep 2, Administration, Clerical , Modesto, California
