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BLANK AST 3 (Anatomic Pathology Customer Service Support) - 12921

Company: University of California - Davis
Location: Davis
Posted on: November 20, 2020

Job Description:

Job Summary

Under general supervision of the Anatomic Pathology Service manager, provide support for clinicians, students, referring veterinarians and outside agencies to the Anatomic Pathology Service by acting as the first point of contact. Receive and accession all samples and carcasses and provide technical liaison support for pathology services. Ensure compliance with record keeping and billing for hospital medical records for easy retrieval; administer point of service billing for entire Pathology Service. Provide purchasing and medical transcription support. Provide support for all annual conferences and meetings.



This position ends 6 months from date of hire with the possibility of extension. This position will not convert to career.



RECRUITMENT PERIOD: Post for one month. Applicants will be screened after two weeks; and then on a weekly basis. The position can be filled prior to the removal date.



POSITION INFORMATION

Salary Range

$23.94-$34.31/hour

No. of Positions

1

Appointment Type

Limited - This position ends 6 months from date of hire with the possibility of extension. This position will not convert to career.



Percentage of Time

100%

Shift Hours

Monday-Friday, 8am-5pm

Location

Davis

Union Representation

Yes

Benefits Eligible

Yes

Apply By Date

12/13/2020



PHYSICAL DEMANDS

-Required to wear Personal Protective Equipment (PPE) as needed for handling samples; i.e. gloves, safety glasses, or plastic booties.



-Work standing and sitting for 8 hours/day.



-Computer work, typing, filing.



-Ascends/descends step ladders.



-Kneeling, squatting.



-Lifting/pushing/pulling up to 25lbs.



-Perform duties at counter or desk for extended periods of time.



WORK ENVIRONMENT



-Required to enter hazardous areas such as animal holding coolers; necropsy room; trim room and histology lab and tolerate foul odors and view deceased animals.



-This position works under Medical Surveillance procedures in accordance with Federal and State Laws and Regulations and University Policy.



-Position may require employee to work with or be in areas where hazardous materials and/or infectious diseases are present.



-Required to work with or around areas with sick animals, hazardous material, and/or infectious diseases, and distraught clients.



-UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.



-Regular exposure to dead animals, tissues, sick/injured animals, zoonotic diseases, foul odors, cleaning chemicals, and carcinogenic chemicals (regular handling of formalin).



-Required compliance with infection control protocols/precautions.



-Employee is personally responsible for following health and safety guidelines/instructions.



-Maintain a working schedule coordinated by service manager to provide coverage between 8:00am - 5:00pm.



-Work occasional overtime to meet operational needs.



QUALIFICATIONS

Required:

-Experience working in a high demand work environment with unpredictable, heavy workloads and skill to move between work areas as needed while utilizing time management skills to prioritize and complete daily work assignments according to established deadlines and departmental standards and skill to receive and comply with directions and accommodate occasional projects or special deadlines both independently and in a team setting.



-Interpersonal oral and written communication and customer services skills, diplomacy and knowledge of animal anatomy, and medical terminology to provide general information and make the appropriate referrals and clearly and effectively interact with a diverse group of people: faculty, clients, residents, students and staff regarding veterinary terminology and related issues.



-Experience with billing, client services, and medical records in a veterinary medical environment, typing, filing, preparing and proofreading correspondence, reports and informational documents, performing standard mathematical computations, to complete billing and data entry and purchasing tasks and make corrections as needed.



-Skill to operate and identify malfunctions in standard office equipment: calculators, fax machines, document scanners, photocopy machines, computers, dictation equipment, telephones, laminators, and multi-feature telephone, voicemail and cell phone texting skills.



-Skill to adhere to safe work practices and standard operating guidelines as developed by campus, hospital and individual work units and be able to interpret policies and procedures to others.



-Experience using various programs and software for word processing, spreadsheets, scheduling, entry and retrieval of medical records, and database management programs such as Excel and Word.



Preferred:

-Knowledge of VMTH policies, VMACS computer systems and procedures affecting services, clients, and confidentiality of records and information.



-Demonstrated experience providing purchasing support for multiple areas throughout a single department using UC Davis purchasing protocols/practices.



-Demonstrated working knowledge of technical and medical terminology and specialized medical data sufficient to accurately transcribe, understand and recognize inconsistencies in the definitions and use of clinical, medical, anatomical, physiological, laboratory and pharmaceutical terms, as used in an acute care veterinary teaching hospital and ability to apply accurate editing skills in verifying the proper use of spelling, grammar, punctuation, and abbreviations in medical reports and documents. Ability to manage our Perfect Forms database dashboard.



- Experience working in an Anatomic Pathology Service and with pet cemeteries to arrange pick up of deceased pets.



SPECIAL REQUIREMENTS

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.



EEO/AA Statement

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

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Keywords: University of California - Davis, Davis , BLANK AST 3 (Anatomic Pathology Customer Service Support) - 12921, Hospitality & Tourism , Davis, California

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