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EMPLOYMENT REPR 2 (Client Services Coordinator)

Company: University of California
Location: Davis
Posted on: June 14, 2022

Job Description:

The UC Davis academic organization includes eight schools and colleges with faculty located on campus, at the UC Davis Medical Center, and other off-site locations. Academic appointments also exist in the Library, University Extension and various organized research units. The Office of the Vice Provost, Academic Affairs has oversight of over $4 million from a variety of funding sources.

Job Summary

Under direction of the Capital Resource Network (CRN) Director, the Client Services Coordinator is responsible for providing the client and client's family with transition services to the Capital Region on behalf of UC Davis or referring to an external employer over the course of the CRN service period. Provide administrative, project and analytical support to CRN. The Client Services Coordinator serves as point of contact for UC Davis and other participating regional employer companies who comprise the employer consortium. Consult with clients to provide needed resources and respond to a wide variety of confidential requests/questions. Conduct research and offer recommendations to clients about community integration resources within the Capital Region. Develop customized community integration connections for clients and research career action plans tailored to meet varying needs. Create an outreach plan for each client/family including high-level spouses in need of volunteer board opportunities. Reach out to campus contacts and external businesses for the purpose of facilitating client, spousal and family engagement. Consult, track and manage high profile and/or highly sensitive client progress and provide analysis, statistical data, and trends on client activity and/or client research. Respond to a wide variety of requests/questions from clients including faculty, staff and the public on behalf of the Capital Resource Network (CRN). Provide destination, integration, and dual career services to the recruited employees and families of UC Davis and other regional employers.

This position may be eligible for flexible and hybrid remote work arrangements.

POSITION INFORMATION

Salary Range

$23.66/hr. - $47.51/hr. (Subject to a budgeted salary maximum)

No. of Positions

1

Appointment Type

Career

Percentage of Time

100%

Shift Hours

Monday - Friday (8:00 a.m. - 5:00 p.m.)

Location

UC Davis

Union Representation

No

Benefits Eligible

Yes

Apply by Date

6/10/2022

PHYSICAL DEMANDS

* Sit at computer for extended periods of time. Lift materials weighing up to 25 lbs.

WORK ENVIRONMENT

* Work flexible schedule including occasional evenings and weekends to meet operational needs. Occasional travel to off-campus events, meetings, etc.
* Position requires frequent travel to different sites in the Greater Sacramento Region.
* Must have reliable transportation, and be able to provide your own transportation in order to travel to multiple locations
* UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

MINIMUM QUALIFICATIONS

Additional Minimum License/Certification:

Minimum Education/Experience:

* Experience providing client services that involve creating relationship networks, research, site visits, and communications to client and/or client family as process moves forward.
* Experience working in a customer service driven business office environment.
* Project management experience to track and manage client information, establish priorities, meet deadlines, and follow through to completion.
* Experience analyzing, researching, and interpreting data to determine level and scope of impact and develop solutions.

Minimum Knowledge, Skills, and Abilities (KSA) :

* Interpersonal and communication skills to create and maintain professional working relationships; work with individuals from diverse cultural backgrounds and perspectives; to conduct in-person and phone meetings with clients and service providers.
* Experience writing and proofreading to produce correspondence and other materials that reflect professionalism and attention to detail.
* Computer knowledge and experience using databases, spreadsheets and word processing.

PREFERRED QUALIFICATIONS

Additional Preferred License/Certification:

Preferred Education/Experience:

* Experience working with employment, selection and recruitment professionals.
* Bachelor degree in related area and/or equivalent experience/training.
* Experience connecting clients to community points of interest, groups and events of interest, and to local service providers.
* Experience coordinating and evaluating all aspects of meetings.

Preferred Knowledge, Skills, and Abilities (KSA) :

* In-depth knowledge of service providers in the Capital Region to develop and manage community relationships to maintain network of service providers and employers.
* Professional acumen to handle sensitive or difficult situations with discretion, protecting the confidentiality of highly sensitive information, using good judgment and discretion.

SPECIAL REQUIREMENTS

The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve.

We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. #LI-DNI

Keywords: University of California, Davis , EMPLOYMENT REPR 2 (Client Services Coordinator), Human Resources , Davis, California

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