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INFO SYS ANL 1 (Client/Desktop/Instructional Support - ISA) - 12605

Company: University of California - Davis
Location: Davis
Posted on: November 23, 2020

Job Description:

Department Description

Phoenix Cluster is a large administrative cluster providing administrative and technical support to the over 600+ faculty, staff, and students of Entomology, Nematology and Plant Pathology.

This position is part of a team of personnel providing IT support services within Phoenix. Will work with a diverse staff in Phoenix to provide IT support services necessary to further teaching and research activities.

Job Summary

Under the supervision of the IT Manager and the lead of the Desktop Support Team Supervisor, provide a variety of computing technical support and services to Phoenix staff, faculty, and affiliates of the Entomology & Nematology, Plant Pathology departments, and Programs within. The incumbent is expected to acquire the skills and knowledge to perform more advanced work following an agreed upon time in position, through defined on-the-job training and development planning. Implement and maintain security configurations to support Campus Cybersecurity guidelines. Maintain incident and service request management documentation.

PLEASE NOTE: THE PHOENIX CLUSTER IS RECRUITING FOR ONE POSITION AT THE ISA 1 OR ISA 2 LEVEL BASED ON EXPERIENCE. IF YOU ARE INTERESTED, SUBMIT A SEPARATE APPLICATION FOR EACH POSITION. IF YOU ARE ALSO INTERESTED IN THE ISA 2 LEVEL - APPLY TO JOB 12887 by final apply by date 12/4/2020.

POSITION INFORMATION

Salary Range

$19.54 - $39.27/HR., Budgeted salary not to exceed $23.50/HR

No. of Positions

1

Appointment Type

Contract, 1 year with possible extension depending on funding and continued need for position.

Percentage of Time

Fulltime, 100%

Shift Hours

Monday Friday 8:00am to 5:00pm

Location

UC Davis

Union Representation

No

Benefits Eligible

Yes

Apply by Date

12/4/2020



PHYSICAL DEMANDS

Sit at various computer terminals for extended periods, using multiple monitors, keyboards or mouses.

Be able to rotate between primary workspaces as part of an office rotation.

Frequently required to be able to crawl, crouch, bend, kneel, climb, reach and stoop with or without assistance. Full range of motion of head, hands, arms and legs.

Walk frequently (hourly and daily) to/from various site locations that may be within a 2-mile radius of your primary office location in various weather conditions.

Ability to lift, push, pull, move and manipulate computing equipment and surrounding office furniture weighing above 200 lbs with assistance or up to 40 lbs independently.

WORK ENVIRONMENT

Work in various biological and chemical work areas (daily) requiring lab safety training and Personal Protective Equipment.

Work at multiple primary office locations and dynamic work schedules as business needs require. To include changing primary workstations several times a day.

Travel to satellite buildings on and off campus for supported IT Service on a daily basis. Occasional travel for training activities.

Ability to adjust work schedule as needed to ensure work tasks are completed.

Be able to work on-campus work-site at least 100% of the total work hours required even during reduced operations, pandemic or natural disaster as an identified essential employee.

Work occasional evenings and weekends for system deployment and maintenance activities, and project priorities.

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

QUALIFICATIONS

Required:

-Experience with Microsoft Windows, Apple MacOS X and client operating systems and for common office applications, including the Microsoft Office suite, Adobe Acrobat, etc.

-Experience setting up and supporting audio, video and teleconferencing applications (e.g., Zoom, Skype, WebEx, Google HangOut) and online instructional applications like Blackboard or UC DAVIS: Canvas

-Knowledge of and experience with network communication protocols (e.g. TCP/IP) and network services (e.g., DNS, DHCP) and general wire and wireless network technologies.

-Skills to communicate with clients via telephone, email, remotely and in-person.

-Skill to learn and apply new technology without formal work training.

Preferred:

-Experience with campus systems such as (uConnect), AD3, Banner, Kauli, Office365, ServiceNow, SiteFarm, Pulse Secure VPN, as far as the relevance to IT job function
pertains: installation and configuration of software and access to systems.

-Experience uploading, editing and working with Kaltura through video.ucdavis.edu

SPECIAL REQUIREMENTS

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.



EEO/AA Statement

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

.

Keywords: University of California - Davis, Davis , INFO SYS ANL 1 (Client/Desktop/Instructional Support - ISA) - 12605, Other , Davis, California

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