On-Call Technical Support Specialist
Company: Eurofins USA
Location: Davis
Posted on: January 12, 2021
|
|
Job Description:
Eurofins Scientific is an international life sciences company,
providing a unique range of analytical testing services to clients
across multiple industries, to make life and our environment safer,
healthier and more sustainable. From the food you eat, to the water
you drink, to the medicines you rely on, Eurofins works with the
biggest companies in the world to ensure the products they supply
are safe, their ingredients are authentic and labelling is
accurate. Eurofins believes it is a global leader in food,
environmental, pharmaceutical and cosmetics products testing and in
agroscience CRO services. It is also one of the global independent
market leaders in certain testing and laboratory services for
genomics, discovery pharmacology, forensics, CDMO, advanced
material sciences and in the support of clinical studies. In over
just 30 years, Eurofins has grown from one laboratory in Nantes,
France to over 47,000 staff across a network of more than 900
independent companies in over 50 countries and operating more than
800 laboratories. Eurofins offers a portfolio of over 200,000
analytical methods to evaluate the safety, identity, composition,
authenticity, origin, traceability and purity of biological
substances and products, as well as providing innovative clinical
diagnostic testing services, as one of the leading global emerging
players in specialised clinical diagnostics testing. In 2019,
Eurofins generated total revenues of EUR --- 4.56 billion, and has
been among the best performing stocks in Europe over the past 20
years. Job DescriptionA Technical Support Specialist is responsible
for understanding and using multiple biological instruments and
software systems; verifying proper functioning of biological assays
on GSD supported instrumentation; providing remote support and
troubleshooting assistance for customers; maintaining detailed
documentation of complaints; and assisting the technical service
team as needed. This position is primarily intended to provide
technical and biological support for GSD customers via telephone
and email and may include "on-call" hours which are worked remotely
and with flexible hours.Essential Duties & Responsibilities * Work
with customers to provide technical and biological assistance over
the phone or via email* Provide high quality customer service *
Keep detailed documentation of customer communications* Assist with
on call technical support coverage to address complaints and
resolve customer issues as needed* Assist Senior Technical
Specialists with documentation and customer calls* Recognize and
communicate product issues, complaints, and improvements to
management* Verify and maintain proper functioning of laboratory
equipment* Troubleshoot, test, and repair instrumentation as needed
9. Assist with compilation and review of customer assay data *
Assist laboratory with meeting regulatory requirements
Non-Essential Responsibilities* Maintain cleanliness of laboratory
and equipment* Assist with employee training when needed* Assist
Technical Services with related projects as needed
QualificationsThe Ideal Candidate would possess: * Previous
diagnostic instrumentation or diagnostic industry experience
preferred* Bachelor of Science degree in a biological science as
well as 1-2 years of previous work experience or equivalent
combination of education and experience* Proficient in Microsoft
Word, Excel, and Outlook. * General Laboratory knowledge (use of
equipment; pipetting; personal safety, general lab practices)*
Technical knowledge of Immunochemistry & ELISA testing* Knowledge
of FDA Quality System Regulations (cGMP) and International
Standards (ISO) pertaining to medical devices* Ability to
communicate technical information and problems with customers and
co-workers* Ability to learn new & existing instrumentation and
software technology* Maintain systems for tracking proper
functioning of tests and equipment, software versions, and test
file versions* Ability to manually run tests* Diplomacy and tact in
resolving issues with customers and co-workers* Evaluate software
and determine causes of malfunctions* General technical and
customer assistance* Record data, make computations, analyze
results, and write reports * Internet Explorer, Chrome, or Firefox
Basic Minimum Requirements: * High school diploma or general
education degree (GED) * Must be willing and able to learn other
software programs as needed* Must maintain a valid driver's license
with a satisfactory driving record * Authorization to work in the
United States indefinitely without restriction or
sponsorshipAdditional InformationPosition is Part-time, on-call
hours. Candidates currently living within a commutable distance of
Davis, CA are encouraged to apply.* Excellent full time benefits
including comprehensive medical coverage, dental, and vision
options* Life and disability insurance* 401(k) with company match*
Paid vacation and holidaysEurofins is a M/F, Disabled, and Veteran
Equal Employment Opportunity and Affirmative Action employer.
Keywords: Eurofins USA, Davis , On-Call Technical Support Specialist, Other , Davis, California
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsDeliver With Doordash - Become A Dasher With Our E-Bikes Description: Want to earn money, but Company: Doordash Location: West Sacramento Posted on: 01/22/2021 24 OR 26 FT BOX TRUCK INDEPENDENT CONTRACTORS Description: 24 OR 26 FT BOX TRUCK INDEPENDENT CONTRACTORS Woodland Updike DL is looking for independent owner-operators that are experienced in home delivery and assembly of furniture and household items in Woodland (more...) Company: Updike Distribution Logistics Location: West Sacramento Posted on: 01/22/2021 Full Service Shopper (Car Required) Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to (more...) Company: Instacart Shoppers Location: San Rafael Posted on: 01/22/2021 Packaging Position Description: Auto req ID: 263362BR br Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...) Company: FedEx Ground Location: San Ramon Posted on: 01/22/2021 Scientist I Molecular Biology Description: Scientist I Molecular Biology ndash West Sacramento, CA br br Responsibilities: br br ul br li Performs routine and complex laboratory analyses involving sample receiving, processing, (more...) Company: Kelly Location: West Sacramento Posted on: 01/22/2021 Scientist II, Molecular Biology Description: Scientist II, Molecular Biology, Sacramento, CA br br Kelly Sciences is recruiting for a nationally recognized biotechnology company and seeking an experienced, highly organized, and detail-oriented (more...) Company: Kelly Location: West Sacramento Posted on: 01/22/2021 Deliver With Doordash - No Vehicle Required. Description: Want to earn money, but Company: Doordash Location: West Sacramento Posted on: 01/22/2021 Packaging Representative Description: Auto req ID: 263362BR br Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...) Company: FedEx Ground Location: San Ramon Posted on: 01/22/2021 Consumer Loan Sales Specialist **Sign on Bonus** Description: PUT YOUR CAREER IN MOTION AS A CONSUMER LOAN SALES SPECIALIST-At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast and affordable (more...) Company: OneMain Financial Location: West Sacramento Posted on: 01/22/2021 No Vehicle Required - Deliver With Doordash On Our E-Bikes Description: Want to earn money, but Company: Doordash Location: West Sacramento Posted on: 01/22/2021 |