On-Call Technical Support Specialist

Company: Eurofins USA
Location: Davis
Posted on: January 12, 2021

Job Description:

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. In 2019, Eurofins generated total revenues of EUR --- 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years. Job DescriptionA Technical Support Specialist is responsible for understanding and using multiple biological instruments and software systems; verifying proper functioning of biological assays on GSD supported instrumentation; providing remote support and troubleshooting assistance for customers; maintaining detailed documentation of complaints; and assisting the technical service team as needed. This position is primarily intended to provide technical and biological support for GSD customers via telephone and email and may include "on-call" hours which are worked remotely and with flexible hours.Essential Duties & Responsibilities * Work with customers to provide technical and biological assistance over the phone or via email* Provide high quality customer service * Keep detailed documentation of customer communications* Assist with on call technical support coverage to address complaints and resolve customer issues as needed* Assist Senior Technical Specialists with documentation and customer calls* Recognize and communicate product issues, complaints, and improvements to management* Verify and maintain proper functioning of laboratory equipment* Troubleshoot, test, and repair instrumentation as needed 9. Assist with compilation and review of customer assay data * Assist laboratory with meeting regulatory requirements Non-Essential Responsibilities* Maintain cleanliness of laboratory and equipment* Assist with employee training when needed* Assist Technical Services with related projects as needed QualificationsThe Ideal Candidate would possess: * Previous diagnostic instrumentation or diagnostic industry experience preferred* Bachelor of Science degree in a biological science as well as 1-2 years of previous work experience or equivalent combination of education and experience* Proficient in Microsoft Word, Excel, and Outlook. * General Laboratory knowledge (use of equipment; pipetting; personal safety, general lab practices)* Technical knowledge of Immunochemistry & ELISA testing* Knowledge of FDA Quality System Regulations (cGMP) and International Standards (ISO) pertaining to medical devices* Ability to communicate technical information and problems with customers and co-workers* Ability to learn new & existing instrumentation and software technology* Maintain systems for tracking proper functioning of tests and equipment, software versions, and test file versions* Ability to manually run tests* Diplomacy and tact in resolving issues with customers and co-workers* Evaluate software and determine causes of malfunctions* General technical and customer assistance* Record data, make computations, analyze results, and write reports * Internet Explorer, Chrome, or Firefox Basic Minimum Requirements: * High school diploma or general education degree (GED) * Must be willing and able to learn other software programs as needed* Must maintain a valid driver's license with a satisfactory driving record * Authorization to work in the United States indefinitely without restriction or sponsorshipAdditional InformationPosition is Part-time, on-call hours. Candidates currently living within a commutable distance of Davis, CA are encouraged to apply.* Excellent full time benefits including comprehensive medical coverage, dental, and vision options* Life and disability insurance* 401(k) with company match* Paid vacation and holidaysEurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Keywords: Eurofins USA, Davis , On-Call Technical Support Specialist, Other , Davis, California