IT and EHR Application Specialist

Company: Communicare Health Centers
Location: Davis
Posted on: June 12, 2022

Job Description:

Provide day to day end user technology, desktop and Electronic Health Record application support, user account management and related tasks for a progressive non-profit, multi-site community health center. This person will be the primary point of contact for helpdesk calls and emails with a goal of resolving on first contact or escalating as needed. CommuniCare Health Centers is a federally qualified health center providing comprehensive patient-centered primary care services including medical, dental, substance use treatment, mental health and outreach services to low income, multi-ethnic, uninsured and underinsured populations.SITE/HOURS: Full-time position. Office located at CommuniCare administrative location in Davis, CA. Travel to nearby CommuniCare sites and other meeting locations outside the county is required.
CommuniCare Health Centers provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare encourages people of all backgrounds to apply including, but not limited to those who identify as: Black, indigenous, people of color, LGBTQIA+ persons, immigrants, refugees, women, people with disabilities, veterans, individuals of all ages and religions, as well as those who have experienced the criminal justice system.RESPONSIBILITIES: The following reflects managements definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

• Provide technical assistance and support for incoming queries and issues related to EclinicalWorks Electronic Health Record (EHR) application. Attempt to resolve issues in real time or triage to appropriate resources and follow up as necessary.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and phones. Attempt to resolve issues in real time or triage to appropriate resources and follow up as necessary.
• Manage all user account creation, modification, and termination for IT and EHR related systems.
• Manage the day-to-day operations of the health records system infrastructure including the Helpdesk, adding/terminating users, assigning rights and access, resetting passwords, and maintaining the system directory.
• Provide day to day tier 1 support for all computer and phone systems, printers, faxes and agency Electronic Health Record software.
• Manage agency IT inventory database.
• Track and troubleshooting patch management of all IT systems.
• Keep track of alerts from various security and alert management systems and create tickets to troubleshoot or investigate as needed.
• Assist in development and upkeep of IT documentation procedures and training manuals as needed.
• Assist in innovation and maintenance of organizations intranet.
• Manage all tickets in helpdesk system to provide/ensure appropriate follow up, maintain documentation standards, and create monthly reports.
• Other duties as assigned.
  MINIMUM POSITION REQUIREMENTS:EXPERIENCE: Minimum of 2 years work experience with support of information systems. Experience working in a healthcare and supporting Electronic Health Record software, preferably eClinicalWorks (eCW).
  SPECIAL SKILLS/EQUIPMENT:
  • Demonstrated experience with Electronic Health Records; preferably eCW.
    • Proven strong experience with Active Directory, and Office 365.
    • Experience using and supporting desktop, mobile and server computer hardware.
    • Familiarity with local and wide area network operation and troubleshooting .
    • Ability to build, support, maintain and troubleshoot Microsoft Windows operating systems.
    • Knowledge of office software programs such as word processing, databases, spreadsheets programs, and communications software, and familiarity with computer peripherals such as printers, monitors, scanners, etc.
    • Experience with IT Helpdesk ticketing and inventory management solutions.
    • Experience managing centralized patch management and antivirus software.
    • Ability to analyze complex logical and interpersonal issues.
    • Ability to translate technical language to lay audience.
    • Proven ability to communicate effectively with a diverse workforce internally, with individuals at all organizational levels, and externally with all customers/clients/vendors/contractors.
    • Excellent trouble shooting and diagnostic skills; ability to define/resolve problems.
      EXPECTATIONS: Must be self-motivated, able to work independently and with a multidisciplinary team in a dynamic environment. Must demonstrate commitment to excellence, high standards. Creative problem-solving, analytical and communication skills including but not limited to: demonstrated strong oral and written communication skills. Strong organizational skills: able to conceptualize strategies, manage priorities and workflow. Must provide proof of current drivers license. Auto insurance and personal transportation are required.
      Physical Requirements and Work Environment: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work is performed in a typical office environment with moderate equipment noise. Travel to all agency sites required. COMPLETED COVID-19 VACCINATION REQUIRED
      SALARY/BENEFITS:Compensation depends on experience. Medical, dental, vision, life insurance, long- and short-term disability, accident and critical illness plans, retirement with match, Employee Assistance Plan (EAP), flexible spending account, paid holidays, vacation and sick leave available.

Keywords: Communicare Health Centers, Davis , IT and EHR Application Specialist, Other , Davis, California