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Infrastructure Services Executive

Company: USAA
Location: Davis
Posted on: June 24, 2022

Job Description:

Purpose of Job** This role will optimally be located in our home office in San Antonio, in the Dallas-Fort Worth area, or in one of our regional hubs. Consideration may be given to highly competitive candidates who live remotely and can travel frequently to Texas. **

Leads the execution of multiple technology domains which entails evaluation, selection, implementation, and maintenance of hardware, software, and services that support the infrastructure for USAA's internal and member facing capabilities. Establishes and implements strategies, operational policies, key functional objectives, and collaborates across the enterprise to meet the company's objectives for productivity, availability, and performance as well as introducing new technologies, while understanding and effectively handling the associated risk.Job Requirements

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Supports the design and execution of USAA's IT strategy, taking into account USAA's broader business strategy, sophisticated regulations and supervisory expectations - including how they apply in a matrixed environment.
  • Participates in the development of the organization's strategic plan, carrying out activities consistent with USAA's strategy, risk appetite, and risk tolerance.
  • Manages the implementation of the organization's IT plans and investments; supports a vision that aligns with the overall technology strategy and corporate strategy.
  • Manages the execution of one or more technology domains which entails evaluation, selection, implementation, and maintenance of hardware, software, and services that support the infrastructure for USAA's internal and member facing capabilities.
  • Has responsibility to define and execute infrastructure capabilities and services, to include being the steward of the performance and contractual relationships.
  • Manages the implementation of an operating model with standards, policies, and Service Level Agreements that met organizational needs.
  • Provides continuous control and operational support activities to ensure IT systems are available and viable to internal and external users.
  • Continuously re-evaluates USAA infrastructure and services requirements in light of evolving regulations.
  • Develops talent across the IT team to deliver performance and results - including the identification, development, and retention of talent with requisite capabilities.
  • Role models USAA's mission, core values, culture and desired behaviors - including a sound risk culture.
  • Holds self and others accountable for meeting commitments by setting and clearly communicating expectations and responsibilities.
  • Builds successful relationships with other IT and business leaders by develop a keen understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
  • Accountable for one or more IT cost towers, including the management and forecasting of expenses to include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses.
  • Accountable for operating within established policies and guidelines, and acting in accordance with applicable laws, regulations, and supervisory guidance, including those related to consumer protection, including ensuring policy exceptions are promptly and effectively assessed and called out.
  • Responsible for developing, maintaining, testing, and monitoring an internal control environment, including information systems and preventative and detective controls, to effectively manage material risks.
  • Assures protection and handling according to the standards expected by members and the management of USAA, by ensuring the availability, integrity, and confidentiality of USAA's assets.Minimum Requirements:
    • Bachelor's degree (e.g. information technology, information management, or equivalent field) OR 4 additional years of related experience (in addition to the minimum years of experience required) which may be substituted in lieu of degree.
    • 10 years of progressive experience in a technical discipline with a proven track record of leading comparable programs (e.g. complex IT infrastructure, services, and systems)
    • 6 years of people leadership experience in building, managing and/or developing impactful teams
    • Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals
    • Executive-level business acumen in the areas of business operations, industry practices and emerging trends
    • Experience in infrastructure planning, project management, design, deployment, and system life cycle management
    • Experience managing multiple large technology supplier relationships and agreements (SOWs)
    • Proven technology, organizational, and financial problem-solving skills
    • Experience managing organizational budgets and capital expenditures
    • Experience in inspiring, leading, and defining vision, strategy and organizational change
    • Experience assessing and leading complex process changePreferred Experience:
      • Experience developing and deploying infrastructure-as-a-service solutions
      • Experience developing and delivering on an "Everything is Code" culture within an IT infrastructure group
      • Experience migrating workloads across multiple datacenters
      • Experience building IT infrastructure modernization strategies, leveraging hybrid cloud
      • Experience working with multiple cloud providers
      • Strong background in Storage, networking and computer environments
      • Experience with IT General Controls design, development, management and governanceCompensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $155,400.00 - $279,800.00.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.Please click on the link below for more details.

Keywords: USAA, Davis , Infrastructure Services Executive, Other , Davis, California

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