SERVICE ADVISOR

Company: La Mesa Rv Inc
Location: Davis
Posted on: September 24, 2022

Job Description:

La Mesa RV A family owned and operated company, La Mesa RV was founded in 1972. Our original location was in La Mesa, California. We have recently relocated to Phoenix, AZ. Our business philosophy is: Customers and Employees are the most important people in the world. Putting this belief into practice has enabled James K, our founder to guide LMRV on a path of growth and prosperity. LMRV has grown over the years to become one of the largest multi-location RV dealerships in the world and is recognized as a leader in the industry.Apply to LMRV!! We offer a lot of room to grow internally!LMRV is currently hiring for a Service Advisor for our growing team. The ideal candidate is sales focuses with excellent communication skills and a strong customer focus.SUMMARY: First line service sales representative. Sells and schedules needed service work in the service department and handles disposition of problems/concerns.PAY: Hourly plus commission - Dependent on prior work experienceSCHEDULE: Monday-Friday 7:30am-5:30pm, rotating Saturdays 8am-2:00pmESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Interacts with customers to determine their reasons for seeking service, and based on such interactions, writes up customers vehicle problems accurately and clearly on a repair order.
• Test drives the RV with the customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their RV and the value of maintaining their vehicles in accordance with the manufacturers specifications.
• Perform a walk around to inspect coaches for damage at time of check in.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes promised time; checks with dispatcher, if applicable.
• Establishes customers method of payment; obtains credit approval, if necessary.
• Checks on progress of repair throughout the day; contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Contacts new buyer once due bill is received.
• Schedules orientations and makes sure unit is ready on time.
• Handles telephone inquiries regarding appointments and work in progress.
• Inspects all RVs for physical damage prior to customer leaving.REQUIREMENTS:
  • Pre-employment screenings including background and drug test
  • Maintains high customer satisfaction standards- above 90%.
  • Strong sales minded individual
  • Highly organized
  • Strong typing skills
  • Excellent customer service and communication skillsIf you are looking for a role within a GROWING industry and a company that offers a family focused, FUN corporate culture, competitive pay, healthcare coverage, 401K, PTO, and so much more then APPLY TODAY to learn more!!Come join our FAMILY - where our core values are: Fun, Attitude, Make their day, Integrity, Listen and qualitYPlease take a look at our website: https://www.lamesarv.com/

Keywords: La Mesa Rv Inc, Davis , SERVICE ADVISOR, Other , Davis, California