Patient Access Representative II
Company: Sutter Health
Location: Davis
Posted on: January 27, 2023
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Job Description:
We are so glad you are interested in joining Sutter
Health!Organization:SDH-Sutter Davis HospitalPosition
Overview:Serves as the face to face point of contact for patients.
This job is intended for use by positions employed by a hospital.
Obtains all necessary information to register and financially clear
patients. Greets patients/family members and obtains and/or
verifies relevant information in the process of registering
financially clearing patients for service delivery. Enhances the
patient experience throughout all patient interactions by serving
as the customer service point of contact at the point of service by
demonstrating knowledge of Sutter's Health system and service
offerings.Job Description:EDUCATION Equivalent experience will be
accepted in lieu of the required degree or diploma. HS Diploma or
equivalent education/experience PREFERRED EXPERIENCE AS TYPICALLY
ACQUIRED IN: 1 year within a hospital or clinic environment, an
insurance company, managed care organization or other financial
service setting, performing financial counseling, financial
clearance and/or customer service activities. SKILLS AND KNOWLEDGE
General knowledge of patient access, financial counseling,
functions in acute, and non-acute settings. Working knowledge and
understanding of insurance and medical terminology. Emergency
Medical Treatment and Active Labor Act (EMTALA) and Consent Laws
knowledge. Time management skills and the ability to manage
frequent in-person patient contacts while effective maintaining and
documenting data in the patient registration systems. Demonstrated
ability to work in multiple computer systems, such as patient
registration/accounting systems, telephone consoles, document
imaging, scanning, payment posting, proprietary payer websites and
data quality monitoring, both accurately and efficiently. Possess
verbal and written communication and active listening skills.
Accuracy and attentiveness to detail. Decision making and problem
solving skills. Must be able to work concurrently on a variety of
tasks/projects in diverse environment. Ability to meet or exceed
targeted customer service, productivity and quality standards.
Computer proficiency skills. Requires the ability to work with and
maintain confidential information. Pay Range: 26.36-32.94The salary
range for this role may vary above or below the posted range as
determined by location. This range has not been adjusted for any
specific geographic differential applicable by area where the
position may be filled. Compensation takes into account several
factors including but not limited to a candidate's experience,
education, skills, licensure and certifications, department equity,
training and organizational needs. Base pay is just one piece of
the total rewards program offered by Sutter Health. Eligible roles
also qualify for a comprehensive benefits package.Job
Shift:VariedSchedule:Full TimeShift Hours:8Days of the
Week:VariableWeekend Requirements:Every
WeekendBenefits:NoUnions:NoPosition Status: Non-ExemptWeekly
Hours:32Employee Status:RegularNumber of Openings:1Sutter Health
Affiliates are equal opportunity employers
EOE/M/F/Disability/Veterans.
Keywords: Sutter Health, Davis , Patient Access Representative II, Other , Davis, California
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