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Plant Science Customer Relationship Manager

Company: Unfold
Location: Davis
Posted on: February 25, 2021

Job Description:

The Plant Science Customer Relationship Manager (PCRM) spearheads Unfold's efforts to collaborate with key vertical farming (VF) customers to assess the performance of crop varieties under controlled environment conditions. Unfold's genetics offerings enable our vertical farming partners to optimize the performance of the crops and maximize their profitability while also providing unique, healthy food offerings to grocers and consumers.As PCRM, you are Unfold's champion of establishing trusting, transparent, and customer-focused relationships and delivering a collection of robust germplasm/environment testing collaborations between Unfold and major VF industry players. Your successful efforts will ultimately help to position Unfold as a preferred technology solutions partner and germplasm provider for the VF industry.Reporting to the Vice President of Plant Genetics, you will:* Design and execute variety and environment testing protocols to accurately and efficiently capture data from germplasm trials conducted on-site at partner operations. Translate trial results and customer feedback to Unfold's breeding and product teams to help guide the development of improved varieties and digital solutions. * Develop a deep understanding of VF partner/customer expectations, demands, unmet needs, and current view of germplasm and germplasm/digital integrated offerings. Translate this knowledge internally to help shape continuous improvement to Unfold's product development pipeline and commercial offerings.* Champion innovative approaches to consistently apply and improve methods of digital data collection and analytics in the trialing programs.* Monitor key VF technology step changes among customer trialing partners and academic networks and communicate back to the Unfold organization.* Partner closely with the Vice President, Plant Performance to align Unfold's in-house testing protocols and data analytics to best mirror customer growing conditions and customer system constraints.* Partner with the Vice President, Product to identify the plant performance traits that help clearly define our product concepts. Translate partner/customer feedback and "state of the art" into the Product team to address unmet customer needs via digital offerings.Major Responsibilities* Establish robust testing collaborations with major industry players including vertical farming producers, technology collaborators, and research partners around the world* Provide an exceptional customer relations and collaborations experience to trial partners' staff and leadership, personifying the Unfold brand* Design and execute testing protocols that efficiently capture crop performance data from trials conducted, leveraging data and analytics to enable more efficient testing and speed of product delivery* Develop a deep understanding of the data, analytics and digital competencies and demands of VF customers and collaborators and leverage your learnings to continuously improve the trialing program* Aid in the development, testing, and/or validation of innovations to measure plant performance in VF environments* Reinforce a culture of high performance and digital competency in the Unfold organization* Contribute to the development and maintenance of an exceptional workplace culture* Participate as warranted in external plant genetics, breeding and vertical farming symposia and conferencesQualifications (Required)Five or more years in the seed or ag tech industry, including at least two years' experience in a customer facing technical support or product testing roleIntimate knowledge of how to assess agronomic/horticultural performance in a comparative trial setting, including relevant experimental design and data analytics skillsDemonstrated ability to effectively provide outstanding technical support to customers with an approachable, relatable, and trusting demeanorWorking knowledge of current state of the art in image-based phenotyping technologies, agricultural sensors, and/or digital data collection devices and associated software toolsStrong communications and collaboration skills among experts and non-experts alikeProven ability to work in an innovative, agile, high energy, scientifically rigorous organizationWillingness and ability to travel domestically and/or internationally in support of colleagues and customers as needed.Highly DesiredMaster's degree in Genetics, Plant Breeding, Agronomy, Horticulture, or a related disciplineStrong working knowledge of hydroponic and/or vertical farming and knowledge of the key players in the VF industry. Established relationships within the industry are viewed favorably.Experience building effective partnerships with technology providers and/or academicsExperience providing technical service or field support for digital agriculture software, apps, and/or hardwareExperience in team leadership or people management

Keywords: Unfold, Davis , Plant Science Customer Relationship Manager, Professions , Davis, California

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