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Public Safety Dispatcher

Company: City of Davis, CA
Location: Davis
Posted on: November 18, 2022

Job Description:


A City of Davis on-line employment application must be submitted to be considered for this position; paperapplications will not be considered.


The Public Safety Dispatcher performs in an environment of modern, automated public safety communications. This position serves police, fire, parks, and public works operations with an integrated Computer Assisted Dispatch (CAD) system. This position currently works twelve-hour shifts, including weekends and holidays, with a rotation of three days on, four days off, four days on, three days off.


Public Safety Dispatcher I- This is the entry level class in the Public Safety Dispatcher series. Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks. The Public Safety Dispatcher I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.

Public Safety Dispatcher II - This is the full journey level class in the Public Safety Dispatcher series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise. Positions in this class are flexibly staffed and are normally filled by advancement from the I level.

Examples of Duties

Essential functions may include, but are not limited to, the following:

* Maintain contact with all units on assignment; maintain status and location of police field units and fire units.
* Receive emergency calls from the public requesting police, fire, medical, or other emergency service including 911 calls; determine priority, and dispatch police, fire, ambulance, or other emergency units as necessary and in accordance with established procedures.
* Answer non-emergency calls for assistance; coordinate emergency calls and relay information and assistance requests involving other agencies.
* Provide routine information to the public.
* Enter, update and retrieve information from CLETS networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.
* Dispatch public works units as necessary.
* Test equipment as required.
* Assist in the training of new Dispatchers if assigned as a CTO.
* Build and maintain positive working relationships with co-workers, other city employees and the public using principles of good customer service.


* Perform a variety of record keeping, filing, indexing, and other general clerical work; maintain existing warrant files; process new and recalled warrants; assist in developing and maintaining new dispatch procedures.
* Perform related duties as assigned.

Typical Qualifications


Public Safety Dispatcher I

Has knowledge of: Standard radio or telephone communications receiving and transmitting equipment. The geographic features and streets of the city of Davis. Standard broadcasting procedures and rules. Department procedures and policies. Public safety classification codes and computer commands. Modern office practices, procedures and methods, including keyboard operation. General computer software/hardware used in the course of work, such as word processing and databases. Correct English usage, spelling, punctuation, and grammar.

Has the ability to:Intermittently review documents related to dispatching operations; observe, identify, and problem solve incidents while dispatching, remember, understand, interpret and explain operational policies and procedures to the public and staff. Learn to operate a computerized dispatch system and other office equipment. Learn standard broadcasting procedures and rules. Learn a wide variety of classification codes and computer commands. Learn a variety of specialized software programs, such as CLETS, specific to law enforcement. Spell accurately. Maintain confidentiality. Multi-task by talking on the radio or phone and performing computer functions simultaneously. Work various shifts as assigned. Speak clearly and precisely. Work under pressure, exercise good judgment, and make sound decisions in emergency situations. Effectively communicate with and elicit information from upset and irate citizens. Exercise independent judgment and work with a minimum of supervision. Type at a speed necessary for adequate job performance. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work.

Public Safety Dispatcher II- In addition to the above

Has knowledge of: Principles and practices of providing effective public service and customer service. Techniques for conflict resolution. Principles and practices of training. Pertinent Federal, State and Local laws and ordinances. Functions and organization of Public Safety Agencies in Yolo County. Software specific to law enforcement (such as CLETS) used in the course of work.

Has the ability to:Operate a computerized dispatch system quickly and accurately. Operate radios, computers, and other office equipment quickly, accurately, and at times, concurrently. Effectively use various law enforcement software programs to retrieve or record information quickly and accurately. Work independently for intermittent periods of time. Quickly and accurately analyze situations and take effective course of action; take the lead in more difficult situations. Interpret and apply various laws, regulations, policies and procedures. Answer questions and provide technical guidance. Possess the ability to train new dispatchers.


Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Public Safety Dispatcher I:One year equivalent to dispatch experience is highly desirable. Equivalent to completion of the twelfth grade supplemented by clerical training or a related field.

Public Safety Dispatcher II:Three years experience performing duties similar to a Public Safety Dispatcher I with the City of Davis, at least one of those years must be with the City of Davis as a Public Safety Dispatcher I. Equivalent to completion of the twelfth grade supplemented by clerical training or a related field. Possession of a POSTPublic Safety Dispatcher Certificate, or a certificate of completion from a POST Public Safety Dispatcher Course.


On a continuous basis, sit at a desk/console for long periods of time. Intermittently, twist and reach office equipment; write or use keyboard to communicate through written means; give clear, verbal instructions to incoming callers and public safety personnel in the field; clearly respond to incoming calls for assistance and information; monitor and relay public safety personnel responses over the radio; hearing sufficient to distinguish between multiple transmissions, receive verbal information over voice systems and verbal instructions or information simultaneously; vision sufficient to see and monitor computer screens; lift and carry weight of 15 pounds or less.

Supplemental Information

FINAL FILING DATE - Continuous until filled

A City of Davis on-line employment application, proof of POST Certificate or T-score if applicable, must be submitted to be considered for this position.Incomplete applications will not be considered; paper applications will not be accepted. You will find the on-line application on the City of Davis website: www.cityofdavis.org.


The Department will conduct the written test for Dispatcher throughout 2022. Based on passing the Dispatcher written test, and the information provided on the application form, resume, typing certificate, etc. the most qualified candidates will be invited to an oral interview. This interview will establish an eligibility list to be used by the Police Department to make the final selection. Candidates submitting a POST Public Safety Dispatcher Certificate, a certificate of graduation from a certified POST Public Safety Dispatcher Academy, or proof of completing the POST Dispatcher Test with a T-score of 50 or greater dated within 2 years, will not need to take the written test, but should submit their application with proof of certification to be considered.

In accordance with POST standards, public safety dispatchers shall be legally eligible for employment in the United States. Proof of employment eligibility shall consist of an official government-issued U.S. birth certificate, naturalization documentation, U.S. passport, current permanent resident alien card, or other documentation deemed acceptable by POST.

Must be able to successfully complete a thorough background investigation and meet the background job dimensions for public safety dispatchers as recommended by POST.


The City of Davis encourages applications from qualified women and minorities.All employment decisions are made on the basis of qualifications without regard to race, religion, color, sex, national origin, disability or sexual preference.


Information contained herein does not constitute either an expressed or implied contract and provisions are subject to change.Under Federal Reform and Control Act, the City of Davis is required to hire only US citizens, or aliens lawfully authorized to work in the United States.

Vaccination Requirements

In accordance with the City of Davis Vaccination and Testing Policy, all City employees are required to be vaccinated for COVID-19 as a condition of employment and proof of vaccination will be required prior to the first day of employment. The City will comply with legal requirements regarding consideration of medical or religious exemption requests and will conduct an interactive process to determine if a reasonable accommodation can be made in the event an exemption request is approved. Please contact Human Resources to request a copy of the policy if you have questions.

If you require accommodation during any phase of this recruitment process, please contact the Davis Police Department at (530) 747-5405.



Keywords: City of Davis, CA, Davis , Public Safety Dispatcher, Professions , Davis, California

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